Effective date: 28 August 2026. Last updated: 28 August 2026.
1. Who we are
Loopback Inc. (“Loopback,” “we”) is a managed service provider. Mailing address: PO Box 448, Mayerthorpe, AB T0E 1N0, Canada. Contact help@loopbackinc.com or 1.866.751.5667.
2. Scope
This policy describes personal information collected through loopbackinc.com. It does not automatically govern every third-party site we link to, or every processing activity under a client services agreement.
3. Information we collect
We may collect:
- Identity and contact data you submit (name, email, phone, company, role, message, budget range).
- Technical data such as IP address, browser type, and pages viewed, if analytics are enabled.
- Communications you send to help@loopbackinc.com or by phone.
We do not require you to join a mailing list to request an information package. Newsletter subscription is optional and separate.
4. How we use it
- To respond to inquiries and provide quotes.
- To operate, secure, and improve the website.
- To meet legal, accounting, and insurance obligations.
- With consent, to send a one-time information package or optional newsletter.
We do not sell personal information. We do not use this site to publish client identities.
5. Sharing
Inquiry forms are delivered through Microsoft 365 (Microsoft Graph) using application certificate authentication. Microsoft processes that mail as our email provider. We also use processors who host the website and ticketing, and we disclose information when law requires it. We do not trade lists.
6. Retention
Inquiry records are kept as long as needed to complete the conversation and for a reasonable period afterward for disputes, tax, and security logs — typically not longer than required by law or legitimate business need.
7. Security
We use administrative and technical measures appropriate to a professional services firm. No website is perfectly secure. Use unique passwords on any client portals we provide.
8. Your rights
Depending on your location in Canada, you may request access, correction, or withdrawal of consent for optional marketing. Contact us using the details above. You may complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.
9. Children
The website is intended for adults acting for a business. We do not knowingly collect information from children.
10. Changes
We may update this policy. The date at the top will change. Continued use of the site after an update means you have read the new version.
11. Contact
Loopback Inc. · 1.866.751.5667 · help@loopbackinc.com